Shipping Policy

Shipping Policy

Effective Date: 11/30/2024

1. Introduction

At Hormetix, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://hormetix.com/.

2. Shipping Destinations

• Countries We Ship To:

  • United States

  
  

• Future Expansion:

  • We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

• All shipping fees are covered by Hormetix and/or included in the final checkout price.
  

• No Hidden Fees:

  • All costs to the customer are calculated and displayed at checkout. There are no hidden fees.
    

  • Additional shipping charges may apply in the event of an incorrect shipping address being provided by the customer.

4. Order Processing Time

• Processing Time:

  • Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays).

  • Certain products require additional manufacturing or preparation time before shipment. OxyRevo portable chambers typically require approximately one week of production, while certain hard-shell models require 2–3 weeks. Please refer to the individual product page for model-specific estimates.

5. Estimated Delivery Time

• Domestic Shipping:

  • Estimated Delivery Time

    Delivery times vary depending on the product, manufacturer, and shipping method. Certain hyperbaric chambers are manufactured or prepared to order and require additional time before shipment.

    OxyRevo Portable Hyperbaric Chambers:

    • Air Freight: Approximately 10–15 days after production.

    • Sea Freight: Approximately 4–5 weeks after production.

    OxyRevo Hard-Shell Hyperbaric Chambers:

    • Sea Freight: Approximately 28–33 days after production.

    Note: Shipping estimates do not include order processing or manufacturing lead times. Total delivery times may vary depending on the product, shipping method, customs clearance, and other logistical factors. Please refer to the individual product page for the most accurate production and delivery estimates.

    All delivery times are estimates and may be affected by circumstances beyond our control, including carrier delays, weather conditions, and customs processing.

    
    

• Further Notes:

  • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

• Reliable Carriers:

  • Domestic Carriers: USPS, UPS, and FedEx

• We partner with reputable carriers to ensure your package arrives safely.

• Shipment Tracking:

• All orders include tracking information, which will be provided via email once your order has shipped.

• Insurance:

• Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

• Tracking Information:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package

  • After your order has been shipped, you will receive an email with the above tracking details.

• Assistance:

  • If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

• If your package is delayed beyond the estimated delivery time, please contact us at support@hormetix.com or (385) 316-6472.
  

• Lost Packages:

  • Verify the shipping address provided.

  • Check with neighbors or building management.

  • Contact us for further assistance.

8.2 Damaged Packages

• Reporting Damage:

  • Take photos of the damaged packaging and items.

  • Contact us within 7 days at support@hormetix.com.

• Resolution:

  • We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

• Reporting Missing Items:

  • Contact us within 7 days of receiving your package.

  • Provide your order number and details of the missing item(s).

• Resolution:

  • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

• Returns & Refunds

  For information regarding returns, refunds, cancellations, eligibility requirements, and applicable fees, please review our Return and Refund Policy.

  
  

11. Incorrect Address

• Address Accuracy:

  • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Returned Packages:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

12. International Customs and Duties

• Customs Clearance:

• International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

• Taxes and Duties:

• All import duties, taxes, and charges are included in the item price or shipping cost. 

• Customs Policies:

• Customs policies vary widely by country. Please contact your local customs office for more information.
  

• All OxyRevo and MACY-PAN products are manufactured in and shipped overseas from China.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

• support@hormetix.com

• (385) 316-6472

• Company Address:

• CJD STORES LLC

• 138 E 12300 S, Unit #967

• Draper, UT 84020

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Hormetix!

We appreciate your business and are committed to providing you with exceptional service.